Shipping policy

Order Processing & Dispatch

Ixria is an online-only retailer. Orders are fulfilled from our international distribution centers. Individual product origins are listed on each product page.

  • Orders are typically dispatched within 2 to 3 business days (Monday through Friday, excluding public holidays).
  • Orders placed before 6:00 AM (Pacific Time) begin processing the same business day. Orders placed after the cutoff begin processing the next business day.
  • During peak periods (including sales events, holidays, or high-volume seasons), dispatch may take slightly longer.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Once an order has been dispatched, changes or cancellations are no longer possible.

Shipping Timeframes (Estimated)

Shipping timeframes begin after dispatch, not at the time of purchase.

Estimated delivery times:

  • United States: 3 to 7 business days after dispatch
  • Total estimated delivery time (order to door): 5 to 10 business days

Please note:

  • Delivery times are estimates only and are not guaranteed.
  • Delays may occur due to customs processing, carrier delays, weather, or high-volume periods.

Shipping Destinations

At this time, Ixria ships to addresses within the United States only. We do not currently offer international shipping. Customers will be notified at checkout if shipping is unavailable to their location.

Order Tracking

  • All orders are shipped with tracking.
  • A tracking number will be sent to the email address provided at checkout once available, typically within 24 to 48 business hours after dispatch.
  • If you do not receive your tracking email, please check your spam or junk folder.

Undeliverable & Return-to-Sender Orders

If an order is returned to us due to:

  • An incorrect or incomplete address
  • Failure to collect from the carrier
  • Repeated unsuccessful delivery attempts

A store credit will be issued for the value of the items only. Original shipping costs are non-refundable. Customers are responsible for ensuring accurate delivery information at checkout.

Delays, Lost or Stolen Packages

While we work closely with our shipping partners, delivery delays can occur due to circumstances beyond our control.

  • Ixria is not responsible for carrier delays, customs processing delays, or packages marked as delivered by the carrier.
  • Once tracking confirms delivery, responsibility for the parcel transfers to the recipient.

If you believe your package has been lost in transit prior to delivery confirmation, please contact our support team so we can assist with a carrier inquiry.

Customer Support

For shipping-related inquiries, please contact our customer support team through our website or by email. We aim to respond promptly and assist wherever possible.

Important Notice

Shipping timeframes may be affected by global events, public holidays, peak seasons, or carrier disruptions. This policy is subject to change without notice.